info@luxe-exteriors.co.uk | 07800 989 844

Returns

Please note there are several important points which we strongly advise you read below before we take payment for any goods. By sending payment (part or full) it will mean you automatically wish to enter you into a legal binding contract with Luxe Exteriors under all the terms and conditions including returns, cancellations and refunds policies as stated on this website. The contract will be binding upon receipt of payment by Luxe Exteriors unless Luxe Exteriors declares at any time by any communication method that the order has not been accepted. In which case Luxe Exteriors will refund any funds owing – please see full Terms and Conditions

REFUNDS AND RETURNS PROCEDURE

In order to arrange a refund, return or exchange, you will require a returns authorisation code. You can obtain this by simply emailing: info@luxe-exteriors.co.uk or call 07800989844 You will receive a reply with a returns authorisation code (RAC) which you will need to quote on all subsequent correspondence and instructions regarding how to proceed with the product return.

Who pays for returning the item to Luxe Exteriors?

In line with the Consumer Rights Act 2015 the purchaser will need to cover the cost and arrange for the safe return of the goods unless there is a fault.

Made -To Order Furniture Items:

  • Luxe Exteriors does not refund goods that have been made to order and specific requirements.

Items which are not ‘Made to order’:

  • Goods need to be returned to us within 28 days of receipt of the order.
  • We recommend using a registered service when returning all items to us and retaining the proof of postage as we may require signed proof of delivery. Luxe Exteriors is not responsible for returned goods being lost or damaged in transit.
  • Goods must be returned with your packing slip and RAC returns code.
  • Please note that we will deduct a 20% restocking fee from the refund value and there will be no refund of the original carriage costs

Where do I send it?

Please contact us for specific return address instructions. In order to save time on returning your refund and limit unnecessary transit chains with multiple carriers, we may ask for you to ship items directly to the individual supplier. If we decide it is preferable, ordinarily we will ask you to ship it to our main carrier's depot to await inspection.

Please contact us for the correct and most appropriate address.

  • The goods must arrive back with us in a fully re-saleable as new condition with original product packaging (where possible, or equivalent suitable protection) and instructions where appropriate.
  • You will be reimbursed to the payment card with which you paid for the goods once the goods have been received back into our Distribution Centre and inspected.

Please note that your original delivery charges will not be refunded. A refund of the delivery charge will only be given in the instance of incorrect, damaged or faulty goods.

If we find that the product has not been returned to us in as new and fully re-saleable condition, we reserve the right solely at our discretion only, to decide what level of refund is suitable if at all.

*Restrictions – we are unable to offer a refund or exchange on perishable items, toiletries or any products which we deem to have been used or not in their original packaging.

When will I get the refund?

For items which are covered by our above returns policy:

Once the item has arrived back to our Warehouse for inspection and we are satisfied the item is in a re-saleable condition as expected we will refund the original payment method taken within 30 days if our terms are met.

Luxe Exteriors does not accept any responsibility for the lost working time, loss of earnings or other such liabilities in the unlikely event of a delivery being incorrect, delayed or postponed.

To view all our terms and conditions, please click on Terms and Conditions